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Care Navigation

You may have noticed that we now ask for a brief outline of your problem when you call to make an appointment at the practice. This isn’t because our reception staff are nosy but it’s a new approach that we call care navigation.

Through specialist training, our team can now offer more choice on who to see in the practice and help you get to the right health professional fast. Our receptionists never offer clinical advice or triage; this is about offering you the choice to see other specialists in our practice team if they have the expertise to deal with your problem; often quicker and without the need to see the GP each time.

By working this way, it helps us to free up time for GPs to care for our patients with complex or serious health conditions. More importantly though, it means you are seen by the clinician that is best placed to deal with your problem each time you visit us. The choice is up to you.

Due to a shortage of GP's, we have temporarily capped our lists and are currently not accepting new registrations. Click here to see how you can help our receptionists deal with your request in the most appropriate way.

Notice to patients. When booking an appointment for the Doctor or Nurse the Partners have requested that reception staff ask what the appointment is for. This is to ensure you are booked with the most appropriate person.

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Routine pre-bookable Appointments - These can be booked several weeks in advance and are suitable if you do not need to be seen urgently and want a convenient time for you or if you want to specify a particular doctor. There are various times allocated to these appointments for the doctors and the nurses in the mornings, afternoons and early evening.

Book on the Day Appointments - These are only available on the day you want to be seen and are booked from 8am when the appointment line opens. They are suitable for you if you can come to the surgery when there is an available appointment and you do not mind which doctor you see. There are only a fixed number each day and when they are gone they are gone!

Telephone Appointments - If you would like to speak to a doctor or nurse on the telephone and do not feel that you need an appointment to be seen you can ask for a telephone appointment. These may also be used if you feel you need advice from a doctor urgently but all book on day appointments are gone. Please be reassured that if on talking to you the doctor feels that you need to be seen they will invite you to come in.

Online Appointments - Online appointments are now available at the surgery, to use this facility you will need to register with the practice. If you have not already registered and would like to do so, please speak to reception.

Cancelling appointments - If you need to cancel an appointment you can do so either online or by contacting us as soon as you know you need to cancel.

You do not need an appointment if:

    • You have a routine repeat prescription enquiry - please speak to the receptionist or email your request

    • You need a continuing sick note and have already seen a doctor about your current illness - the receptionist can speak to the doctor about this for you 

    • You need a certificate signing - please speak to the receptionist, there may also be a charge

    • You need a routine blood pressure check - please drop into reception and a trained member of staff can do this for you

    • You need results from a routine test - this can be given over the phone if the result has been reviewed by the doctor

Reasons For Running Late

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