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Care Navigation

You may have noticed that we now ask for a brief outline of your problem when you call to make an appointment at the practice. This isn’t because our reception staff are nosy but it’s a new approach that we call care navigation.

Through specialist training, our team can now offer more choice on who to see in the practice and help you get to the right health professional fast. Our receptionists never offer clinical advice or triage; this is about offering you the choice to see other specialists in our practice team if they have the expertise to deal with your problem; often quicker and without the need to see the GP each time.

By working this way, it helps us to free up time for GPs to care for our patients with complex or serious health conditions. More importantly though, it means you are seen by the clinician that is best placed to deal with your problem each time you visit us. The choice is up to you.

Due to a shortage of GP's, we have temporarily capped our lists and are currently not accepting new registrations. Click here to see how you can help our receptionists deal with your request in the most appropriate way.

BMA 'Your GP Cares Campaign'

We are calling for long-term, sustainable investment in general practice now to:

Bullet point Attract, retain and expand the number of GPs

Bullet pointExpand the number of practice staff

Bullet point Improve premises GP services are provided from

Watch our campaign film

The burning issues

The environment in which GPs are striving to provide services is increasingly challenging.

Bullet pointAn increased demand on general practice caused by demographic changes, more complex health needs and some care moving out of hospitals is all contributing to unsustainable pressures on GP services.

Bullet pointBased on the current number of doctors working as GPs, and the staff who support them in the general practice team, there are simply not enough hours in the day to meet everyone’s needs.

Bullet pointGPs are telling us that they are struggling to recruit to vacant posts in their practices and to find locum cover so that patients can still be seen if a colleague is sick or absent.

Bullet pointThe increasing demand and workload pressures are leading to low morale and stress causing many GPs to leave the profession or to consider early retirement.

Bullet pointMany GP practice buildings are old and need investment to create more room for patients to be seen or simply to make them fit for purpose.

Bullet pointGPs and their practice teams must have greater support to deliver high quality services that meet the requirements of all their local patients.

Arrow Read our campaign briefing paper

The day-to-day reality

The issues we aim to address are a harsh reality for GPs working on the front line of primary care. Below, ordinary doctors share the everyday challenges they face to deliver the care their patients deserve.

Arrow A crisis of supply and demand

Arrow Not enough hours in the day

Arrow Overcrowded and oversubscribed

Arrow Juggling priorities and complex needs

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