Sidley SurgeryTel: 01424 230025
Albert Road SurgeryTel: 01424 230025
You may have noticed that we now ask for a brief outline of your problem when you call to make an appointment at the practice. This isn’t because our reception staff are nosy but it’s a new approach that we call care navigation.
Through specialist training, our team can now offer more choice on who to see in the practice and help you get to the right health professional fast. Our receptionists never offer clinical advice or triage; this is about offering you the choice to see other specialists in our practice team if they have the expertise to deal with your problem; often quicker and without the need to see the GP each time.
By working this way, it helps us to free up time for GPs to care for our patients with complex or serious health conditions. More importantly though, it means you are seen by the clinician that is best placed to deal with your problem each time you visit us. The choice is up to you.
Due to a shortage of GP's, we have temporarily capped our lists and are currently not accepting new registrations. Click here to see how you can help our receptionists deal with your request in the most appropriate way.
Unfortunately, from 1st April 2018, the practice will no longer offer an ear syringing service. However, an 'Ear Wax - Self Treatment' information sheet is available Here or at the surgery reception desk.
Cytology clinics are run by the practice nurses or a female General Practitioner.
A cervical screening test (smear test) is a method of preventing cervical cancer by detecting abnormal cells in the cervix (lower part of the womb).
Cervical screening is not a test for cancer, but it is a test to check the health of the cervix. Most women's test results show that everything is normal. But for one in 20 women, the test will show some changes in the cells of the cervix.
We recommend 3 yearly checks for ladies aged between 25-50 years and 5 yearly checks for ladies aged between 50-65 years. Reminders and results are sent out by the Primary Care Support Services in Lewes.
Cervical screening test
A full range of family planning advice is available through your own designated doctor.
Please contact the Sexual Health Department at Station Plaza Hastings for IUCDs assessment, insertions or removals.
Is provided jointly by your own designated doctor, the Midwife and the Health Visitor.
Development screening and 10 day and 6 week checks are undertaken by all the doctors for babies and for older children. The practice follows local and national guidelines.
It is very important for all children to be fully immunised against diseases common in childhood. Immunisation sessions are held every Thursday afternoon at both Albert Road and Sidley Surgery.
A full range of vaccinations and immunisations including those needed for foreign travel are available.Holiday vaccination clinics are held at Albert Road on a Monday afternoon and at Sidley Surgery on a Wednesday afternoon.Kindly complete the holiday form and return it to the surgery for the practice nurse to ascertain what Travel Vaccinations are required. Contact the surgery after 7 days to enquire if any vaccinations are needed. Please be aware there are fees incurred for this service.
These clinics are especially for patients over 65 years of age, and those who are in the 'at risk' group (asthma, kidney, diabetes, heart, carers & pregnant ladies)
Please note it is important to book an appointment. This will be possible from September onwards.
If you are housebound and therefore do not attend the surgery please telephone us and request a domicilary visit.
For patients referred by their own designated doctor and are by appointment only. Sessions are generally held on a Tuesday morning at Sidley Surgery and some procedures are carried out on a Saturday morning at Albert Road Surgery.Minor Operations at Sidley Surgery and Albert Road are carried out in modern fully equipped suites.
Appointments for these clinics are by doctor referral and are by appointment only. These are extremely busy clinics and may endure a waiting time frame. Times and days may vary.
We hold clinics for Asthma, Diabetic, COPD (Chronic Obstructive Pulmonary disease), CVD (Cardiovascular disease), BARCS (Bexhill and Rother Cardiac Study), Anticoagulation, Hypertension, Smoking Cessation and Diet Clinics which are run by the practice nurses and Health Care Assistants. Times and days may vary. Please enquire at reception.
Together with other outside Health Teams, we also hold clinics for Action for Change (Alcohol related problems), Health in Mind (Mental health problems), Substance Misuse (Drug related problems).
Community Matrons and District nurses also operate alongside the doctors' .
CHAPERONES - INFORMATION FOR PATIENTS
We are committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.
ALL PATIENTS ARE ENTITLED TO HAVE A CHAPERONE
A chaperone acts as a witness for a patient and staff during a medical consultation, examination or procedure where they feel one is required.
If you wish to have a chaperone, please do not hesitate to ask the doctor or healthcare practitioner. The chaperone may be a family member or friend.
On occasion a formal chaperone maybe present i.e. a trained, enhanced DBS checked senior member of staff.
It is practice policy that doctors and healthcare practitioners should always offer a chaperone for an intimate examination. They can also be requested for certain consultations and procedures in accordance with the detailed practice policy.
Where it is not possible to arrange a chaperone, it may be necessary to reschedule your appointment.
You may request to see a full copy of the Practice Chaperone Policy or ask the Reception staff to see the Senior Manager on duty if you have any questions.
If you are please let us know - we may be able to help you
There is a wealth of information on NHS Choices about carers and caring. For more local advice and support please contact Care For The Carers - Supporting Carers in Sussex. Below are some links into the NHS Choices site that we hope you will find useful.
Watch this video on: caring for a parent at home
Caring responsibilities can make it difficult to maintain friendships or develop new ones. Telling your friends you're a carer is important so they understand and can support you.
Caring for someone can be a full-time job, but it's essential that you take time out for yourself too. Read our guide to accessing breaks and respite.
Do you know your tenancy rights as a carer? Are you aware of all your care at home options? Do you need tips on moving someone around the home?
Help claiming benefits, looking after your bank balance and understanding the legal issues of caring.
Directing carers to the benefits that can help them in their caring role
Advice and information on helping the person you look after get the benefits that they are entitled to
How your benefits maybe affected after the death of the person you look after and what happens to their benefits
Advice for when carers find they have to take over the legal affairs of the person they are looking after
Advice for carers and the people they are looking after on claiming a whole host of other benefits unrelated to their disability or caring
Advice on keeping a tight rein on household and personal finance for carers
Information on claiming tax credits and whether you might be eligible
We are introducing a new annual review recall process. We hope the new process will be more efficient and less time consuming for patients.
We want to give our patients with Long Term Conditions, the best outcomes and guidance that we can. To do this we need to ensure that we have an organised process or reviewing our patients on at least an annual basis.
This new review process provides a better way of reviewing patient’s needs, especially for patients who may have more than one Long Term Condition.
A Long term condition includes illnesses such as:-
These conditions require an annual review to ensure that the condition is being managed appropriately (by you the patient and also by us as your healthcare provider), identify any problems or concerns and ensure patients are confident to deal with their condition between reviews.
Why are they important?
It is essential to monitor long term conditions and if the need arises take appropriate steps to look them as best we can. It is also an opportunity to review treatments and answer any questions you about the long term condition you may have.
How does the Process work?
Patients with long term conditions will be invited for their annual review within the month of their birthday. Some patients have more than one long term condition
For some conditions, it may be necessary to have more than one appointment for example, a separate appointment for spirometry for some respiratory conditions. In some cases it may also be necessary to have a further appointment with the Practice Nurse or the GP.
We hope you find this new process straight forward and easy to use. If you have any questions with regard to the annual review process, please do not hesitate to contact us. As this is a new process we would appreciate any feedback on how the system works for you
If you feel you are due for an annual review for any of the above conditions but have not been invited to the Practice in your birth month please contact us.
What if I have had my annual check-up recently?
We appreciate that some people will have already had their annual checks done quite recently. However in order to get the new system working well and everyone having their review around their Birthday, we would ask that people still arrange a Birthday Review when they receive a letter inviting them to do so. This way, the system will soon be up and running smoothly.
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