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Care Navigation

You may have noticed that we now ask for a brief outline of your problem when you call to make an appointment at the practice. This isn’t because our reception staff are nosy but it’s a new approach that we call care navigation.

Through specialist training, our team can now offer more choice on who to see in the practice and help you get to the right health professional fast. Our receptionists never offer clinical advice or triage; this is about offering you the choice to see other specialists in our practice team if they have the expertise to deal with your problem; often quicker and without the need to see the GP each time.

By working this way, it helps us to free up time for GPs to care for our patients with complex or serious health conditions. More importantly though, it means you are seen by the clinician that is best placed to deal with your problem each time you visit us. The choice is up to you.

Due to a shortage of GP's, we have temporarily capped our lists and are currently not accepting new registrations. Click here to see how you can help our receptionists deal with your request in the most appropriate way.



We are committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.



A chaperone acts as a witness for a patient and staff during a medical consultation, examination or procedure where they feel one is required.


If you wish to have a chaperone, please do not hesitate to ask the doctor or healthcare practitioner. The chaperone may be a family member or friend.


On occasion a formal chaperone maybe present i.e. a trained, enhanced DBS checked senior member of staff.


It is practice policy that doctors and healthcare practitioners should always offer a chaperone for an intimate examination. They can also be requested for certain consultations and procedures in accordance with the detailed practice policy.


Where it is not possible to arrange a chaperone, it may be necessary to reschedule your appointment.


You may request to see a full copy of the Practice Chaperone Policy or ask the Reception staff to see the Senior Manager on duty if you have any questions.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website