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Please note that the surgery will be closed from 1pm on Monday 23rd September 2019 for staff training and will reopen at 8am on Tuesday 24th September 2019. Our phones will be diverted to the out of hours provider who will be able to assist with any medical concerns you may have and, if necessary provide access to our duty doctor.

Care Navigation

You may have noticed that we now ask for a brief outline of your problem when you call to make an appointment at the practice. This isn’t because our reception staff are nosy but it’s a new approach that we call care navigation.

Through specialist training, our team can now offer more choice on who to see in the practice and help you get to the right health professional fast. Our receptionists never offer clinical advice or triage; this is about offering you the choice to see other specialists in our practice team if they have the expertise to deal with your problem; often quicker and without the need to see the GP each time.

By working this way, it helps us to free up time for GPs to care for our patients with complex or serious health conditions. More importantly though, it means you are seen by the clinician that is best placed to deal with your problem each time you visit us. The choice is up to you.

Due to a shortage of GP's, we have temporarily capped our lists and are currently not accepting new registrations. Click here to see how you can help our receptionists deal with your request in the most appropriate way.

Get the right treatment from the right NHS service

It’s important to us that you get the right care, in the right place, when you need NHS help or treatment.

As a patient you may be unaware of all the services available to you locally. Listed below are the key access points of care.  By choosing the right service, you will get the right advice and treatment - and help the NHS manage its resources.  For instance, did you know that one out of every four people who go to A&E could have been treated elsewhere or could have self-treated? Every time someone goes to A&E and is discharged without needing further treatment, the cost to the NHS is £124. 

  • Your GP practice can be contacted on  01424 230025 Monday to Friday 8:00 am to 6:00pm, for appointments and  advice, including urgent advice. Appointments can be pre-booked by patients or made on the day.  If in doubt, call us first and we will be able to advise you where you can get the treatment you need.
  •   NHS 111 (just dial 111 from any phone) replaces NHS Direct in our area and provides a confidential telephone service, 24 hours a day, to give advice and guidance on health issues and health services. After assessment the outcome may be that you need to be seen by the Out of Hours GPs and the NHS 111 team will put you straight through. Our out of hours service (weekday nights, weekends and bank holidays) is run by local GPs. 
  •   NHS Choices is a dedicated website where you can find up-to-date and expert advice on a range of illnesses and complaints, as well as NHS services. There is also an online symptom checker on the website at where you can enter your symptoms and get advice.
  • The NHS direct App is available to download - subject to your smartphone setup.
  •   A pharmacist (chemist) can give you confidential, expert advice and treatment for a range of common illnesses and ailments – and you don’t need an appointment.  A poster in the window of any local pharmacy will tell you which Pharmacies are open in the evening and on Sundays / bank holidays.
  • Walk in clinic at Station Plaza by Hastings Railway Station, open 8am-8pm, seven days a week, including bank holidays. Ideally you should be seen at your own surgery but when the surgery is closed or at weekends the walk in surgery is available for all patients of local practices, and visitors. You don’t have to register - just walk in or telephone 01424 884410 for an appointment.
  • A&E and the 999 ambulance service should only be used in a critical or life threatening situation, such as a serious accident, severe chest pain and loss of blood, and loss of consciousness. We want to make sure the highly skilled teams at our A&E department are available for those who need them.  Your support to help us do that is really appreciated.


Emergency dental service and other helplines:

  • Ring the NHSDental Helpline 0300 1000 899 if you want to register with a dentist for NHS dental services or have a dental emergency in the daytime on a weekday.
  • The NHS Emergency Dental Service is for urgent dental treatment out of hours when you own dentist is closed (or if you do not have a dentist).  NHS dental charges apply.
  • Hastings 01424 850792: Lines open weekdays from 6.30pm, and weekends and bank holidays from 9am.
  • Sexual health services – the diagnosis and treatment of sexually transmitted infections and contraceptive / family planning – are provided at Station Plaza Health Centre, Station Plaza, Hastings, TN34 1BA, telephone 01424 464750.  The clinic is open Monday to Friday only: Monday to Friday 8.15am – 7:15pm Drop in sessions
  • The NHS Stop Smoking Service helps people quit smoking.  Specialist stop smoking advisers offer inspiring help and motivational support to both groups and individuals.  Advisers run a free, friendly, flexible service, offering daytime and evening group or individual appointments and drop-ins.  For further information telephone 0800 917 8896 or visit:
  • The Sussex Mental Health line 0300 5000 101 is a service available to anyone concerned about their own mental health or that of relatives or friends.  It provides telephone support and information, Monday to Friday 5pm – 9am, and 24 hours at weekends and bank holidays.
  • Action for Change provides advice, information and treatment for anyone experiencing difficulties with alcohol or anyone affected by someone else’s drinking.  Telephone 01424 460066 or email for more information.
  • Hastings and Rother Community Substance Misuse Service is the gateway service for drug treatment in Hastings and Rother area.  People can refer themselves by phone – 01424 452580 – or go to Thrift House, Wellington Place, Hastings, TN34 1NY weekdays 9am-5pm closed 1pm–1:30pm.  There’s more information at

Useful helplines and websites

  • Al-Anon Family Groups,  24-hour helpline 020 7403 0888,
  • Drinkline, 24-hour helpline 0800 917 82 82,
  • Samaritans, 24-hour helpline 08457 90 90 90
  • Saneline, 0845 767 8000, 12pm - 2am, practical information, crisis care and emotional support to anybody affected by mental health problems
  • Think Drink Drugs,, Sussex site with local referral information
  • FRANK, 24-hour helpline 0800 77 66 00, http://www.talktofrank/, information service for substance users, families and friends.


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